In February 2014 we posted an alert for homeowners about defective toilets manufactured by Vortens. At the time we believed the problem only effected their toilets manufactured from 2011-2012 and were mostly located in Southeast Texas. Since then we have been contacted by people from all over the country with toilets manufactured as long ago as 2009 that have experienced flooded homes and buildings due to these defective toilets. The problem appears to begin with a crack in the porcelain tank that holds the water that finally breaks due to the water pressure inside the tank.
The result is a catastrophic mess!
Here is an interview we gave to a local television station about the problem. https://www.click2houston.com/news/2016/07/07/companys-faulty-toilet-causing-thousands-in-damages/
If you have had a toilet installed in your home since 2009 it would be wise to make sure it is not a Vortens toilet manufactured during this time. To do so, remove the lid on the tank to see if it is stamped “Vortens”. If it is you can contact Vortens directly to see if your toilet might be at risk or simply replace it with a different toilet by another manufacturer.
Vortens is still a major supplier of bathroom toilets and lavatories to the construction industry today and is aware of the problem. If you’ve experienced a problem with one of these toilets the company will need the following information for documentation:
Please feel free to contact us if we can be of assistance to you.
If so, you are not alone. Tub to shower conversions is a popular bathroom remodeling project with many homeowners.